Florist Blackheath Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Blackheath
At Florist Blackheath, we take great pride in delivering only the freshest, highest quality flowers to our valued customers. As a trusted local Blackheath florist serving nearby households and businesses, our mission is to ensure that every floral arrangement brings delight and satisfaction. To uphold our fresh flowers guarantee, we closely monitor the quality of our flowers at every stage—from sourcing to arranging to delivery.
Damaged-on-Arrival Policy
Your satisfaction is our priority. If your order arrives damaged or does not meet our freshness standards upon delivery, we kindly ask that you contact us as soon as possible on the day of receipt. Providing photos of the damaged or unsatisfactory flowers will help us swiftly investigate and resolve your concerns. We understand how important your occasion is and are committed to making things right quickly and thoughtfully.
Freshness Window & Quality Assurance
Every floral arrangement leaving Florist Blackheath is hand-crafted using flowers chosen for their freshness and vibrancy. We guarantee that our bouquets and plants will stay fresh and beautiful for a minimum of 5 days from delivery, provided they are cared for according to our instructions included with your order. Should your flowers wilt or deteriorate unreasonably within this window despite proper care, please let us know—your satisfaction is covered under our fresh flowers guarantee.
Refund & Replacement Options
When things don’t meet your expectations, we believe in straightforward and fair solutions:
- Full Replacement: If your flowers are damaged upon arrival, we will arrange for a prompt, no-cost replacement delivery of your chosen bouquet or a suitable alternative.
- Partial or Full Refund: In circumstances where a replacement is not possible or preferred, we can offer a partial or full refund based on the nature and extent of the issue.
Refunds are processed via your original payment method, and you will receive confirmation when your refund has been initiated. We strive to resolve all refund or replacement requests within 2 business days of receiving all necessary information.
Complaints Process
We value your feedback and see it as an opportunity to improve every aspect of our service. Should you wish to make a complaint, please reach out with details about your experience and, if applicable, photos of your delivered flowers. Every complaint is reviewed by our customer care team, who will acknowledge your message within one business day and keep you updated throughout the resolution process. We aim to reach a fair and satisfactory outcome as swiftly as possible, upholding our reputation as a reliable and caring Blackheath florist.
Contact and Aftercare Advice
Your trust matters to us. Please don’t hesitate to get in touch regarding returns, refunds, or any concerns about your fresh flowers from Florist Blackheath. We are always here to help and offer advice on caring for your arrangement so it can be enjoyed for as long as possible.
Florist Blackheath—trusted by local households and businesses for quality, reliability, and always-fresh flowers in Blackheath.
