Florist Blackheath Purchase Terms for Online Flower Delivery

Terms & Conditions for Online Flower Delivery in Blackheath

Terms & Conditions: Florist Blackheath - Online Flower Delivery

These Terms & Conditions apply to all purchases made through the Florist Blackheath online flower delivery service. By placing an order with Florist Blackheath, you agree to be bound by these terms, which set out your rights and obligations, as well as those of Florist Blackheath, in relation to your order, payment, delivery, and your use of our website. These terms apply to customers across Blackheath and the surrounding areas where we deliver flowers and gifts.

1. Order Process

1.1 Placing an Order
Orders for flowers and related products can be placed on our website at any time. Our online product selection provides information and images for each item available for delivery in Blackheath and nearby areas.

1.2 Order Confirmation
After you complete your order and payment, we will send an order acknowledgment email confirming receipt of your request. This acknowledgment does not constitute acceptance of your order. Acceptance takes place when your order is dispatched, at which point the purchase contract is formed.

1.3 Availability
All items are subject to availability. If a chosen flower, arrangement, or gift item is unavailable, we will substitute it with a similar product of equal or greater value, unless requested otherwise at the time of order. We will make reasonable efforts to inform you of any significant changes that may affect your order.

1.4 Personal Messages and Instructions
You may include a personal message with your flower delivery in Blackheath and surrounding areas. Florist Blackheath reserves the right to refuse or edit inappropriate language in messages. Please ensure that all specific delivery instructions and contact details are accurate for successful fulfilment.

2. Payments

2.1 Payment Methods
We accept major forms of electronic payment for all online orders, including most credit and debit cards. Payment is required in full at the point of order via our secure checkout page.

2.2 Pricing
All prices for florist products and delivery services are quoted in British Pounds Sterling (£) and include applicable taxes (VAT). We reserve the right to update pricing at any time; however, the price confirmed at checkout will be honoured for your order.

2.3 Payment Security
Florist Blackheath uses a secure online payment system to protect your personal information. We do not store your card details; all payment processing is handled securely in accordance with UK regulations.

2.4 Payment Failures
If your payment is declined, your order will not be processed. You will need to provide valid payment details before your flower order can be accepted and delivered.

3. Delivery

3.1 Delivery Areas
We offer online flower delivery across Blackheath and neighbouring areas. Please ensure that the delivery address provided is correct and complete.

3.2 Delivery Times
Standard delivery is available Monday to Saturday. While we always strive to deliver on your chosen date, delays may occasionally occur due to circumstances beyond our control, such as adverse weather or periods of high demand. We cannot guarantee exact delivery times but will make every effort to meet your requirements.

3.3 Delivery Charges
Delivery charges will be clearly specified at checkout. Costs may vary depending on order size, location, and delivery option selected.

3.4 Failed Deliveries
If no one is present at the delivery address, we will follow your provided instructions (such as leaving with a neighbour or in a safe location), or leave a calling card and/or attempt to contact the recipient. Re-delivery or alternative arrangements may incur additional charges.

4. Cancellations and Amendments

4.1 Right to Cancel
You may amend or cancel your order no later than 48 hours before the agreed delivery date by contacting us through the website’s customer portal. Due to the perishable nature of flowers, cancellations after this period may not be possible.

4.2 Refund Policy
If an order is cancelled in accordance with section 4.1, a full refund will be processed to the original payment method within 7 business days. Refunds for orders cancelled after the 48-hour window are at Florist Blackheath’s discretion and may be partial, depending on preparation progress or relevant costs incurred.

4.3 Amendments
We will do our best to accommodate any changes to orders (such as delivery date, recipient details or message) if notified at least 48 hours before scheduled delivery. Amendments requested after this period may not be possible.

5. Returns, Refunds and Complaints

5.1 Returns Policy
As flowers and plants are perishable, returns are generally not accepted unless products are proven to be damaged, defective, or of poor quality on arrival.

5.2 Complaints Process
If you are dissatisfied with the quality or condition of flowers delivered, contact us via the customer portal within 24 hours of delivery. Please provide your order details and photographs (if applicable) so we can assess and resolve the issue quickly.

5.3 Remedies
Where justified, we will offer a suitable remedy such as a replacement, partial refund, or credit towards a future order, at our discretion and in accordance with UK consumer law.

6. Liability

6.1 Damage and Delay
Florist Blackheath’s liability for any losses or damages is limited to the value of the item purchased. We accept no responsibility for indirect, incidental or consequential losses, including if ordered products cannot be delivered due to factors outside our control (such as adverse weather, incorrect addresses, or unavailable recipients).

6.2 Product Variations
Please note that all floral arrangements are hand-made and may differ slightly from product images shown on our website. Variations in colour, shape and size may occur due to the natural variations of flowers and seasonal availability. Substitutions may be made to ensure timely delivery of your order, while preserving overall style, theme and value.

6.3 Allergies and Special Requirements
It is the customer’s responsibility to ensure recipients do not have allergies to specific flowers or plants. Florist Blackheath cannot accept liability for any allergic reactions; allergy information is available upon request. If you have particular requirements, contact us before placing your order.

6.4 External Sites
Our website may reference third-party content or services. We do not accept any responsibility for content or transactions conducted on external sites.

7. Intellectual Property

All content on the Florist Blackheath website, including text, logos, photographs, and designs, remain the intellectual property of Florist Blackheath. You may not copy, distribute, or use this content without our written permission, except for personal non-commercial use related to placing an order.

8. Privacy and Data Protection

Florist Blackheath is committed to protecting your privacy. We process your personal data in accordance with the UK General Data Protection Regulation (GDPR) and other relevant legislation. We will only use your information to process orders, deliver products, and communicate with you about your purchase or offers (where you have opted in). Your details will not be shared with third parties except for the purposes of fulfilling your order.

9. Governing Law

These Terms & Conditions and all transactions with Florist Blackheath are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Amendments to Terms

Florist Blackheath reserves the right to amend these Terms & Conditions at any time without prior notice. The most up-to-date version will be made available on our website. Orders placed will be subject to the terms published at the time of order.

11. Contact and Further Information

If you have questions regarding these Terms & Conditions or require assistance with your online flower delivery in Blackheath, please contact us through our website. We aim to address all enquiries promptly and professionally.

These Terms & Conditions apply to every customer placing orders for flower delivery in Blackheath and surrounding areas through the Florist Blackheath online shop.